Who Makes Direct Comfort Air Conditioners? Brand Origins & Models Explained

Are you wondering who is behind your Direct Comfort air conditioner? As home comfort systems grow increasingly advanced, knowing the origins and manufacturing details helps homeowners make informed buying choices. This article takes an in-depth look at Direct Comfort’s history, ownership, production facilities and the product line’s latest innovations.

An Introduction to Direct Comfort Air Conditioners

Direct Comfort offers energy efficient central air conditioning units and heat pumps in a range of BTU capacities. Their current packaged terminal air conditioner (PTAC) and packaged terminal heat pump (PTHP) series includes wall mount and through-the-wall installed models designed primarily for hotels, hospitals, schools, apartments and condominiums.

Their products feature reliable compressors, copper tubing, electronic controls and quiet performance around 52 decibels. Efficiency meets ENERGY STAR Most Efficient requirements with up to a 21.7 SEER rating. Available comfort features include humidification, dehumidification, ventilation, fan speeds and adjustable louvers. WiFi capability enables app control and preventative monitoring to minimize downtime.

Who Manufactures Direct Comfort AC Units?

who manufactures direct comfort ac units
Who Manufactures Direct Comfort AC Units?

Direct Comfort air conditioning and heat pump products are designed and manufactured exclusively by Airwell North America. This joint venture brand formed in 2014 between Airwell Group and Dirig Equipment Company.

Airwell Group

Airwell Group is an HVAC equipment manufacturer founded in France back in 1973. Their company has over 45 years industry experience under the Airwell name in Europe. And 20+ years selling products in North America through partnership brands.

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The Airwell Group specializes in making residential air conditioners and heat pumps tailored to apartments and light commercial buildings. Their focus is on premium quality while keeping total cost of ownership affordable. Facilities in France, Tunisia, India and China produce over 600,000 units per year distributed in 80 countries globally.

Dirig Equipment Company

Dirig Equipment Company began in 1989 as the exclusive North American distributor of Hitachi air conditioning systems. Today, they continue sales, marketing and distribution of leading HVAC brands in the U.S. and Canada as an independent firm based in Texas. This includes distributing the Airwell-manufactured Direct Comfort line across North America.

Together, Airwell and Dirig’s engineering, manufacturing and distribution resources allow the Direct Comfort brand to offer advanced PTAC/PTHP systems using proven technologies backed by personalized service at competitive prices.

Direct Comfort Production & Development

The majority of Direct Comfort air conditioners are produced at Airwell Group’s facility in Vallauris, France. Additional units come from a Tunisian plant in Sousse, also owned by Airwell. These two factories have quality certifications including ISO 9001, ISO 14001 and OHSAS 18001.

Production utilizes automated, sophisticated assembly lines for consistent precision. Rigorous run testing under varying simulated conditions ensures real-world performance lives up to promises. Ongoing R&D incorporates user feedback into regular product design improvements too.

Once Direct Comfort systems are manufactured overseas, Airwell North America and Dirig Equipment Company share efforts getting units from factories onto delivery trucks destined for U.S. and Canadian installation sites.

Direct Comfort PTAC/PTHP Model Lineup

The current range of wall mount packaged terminal air conditioners and heat pumps marketed under the Direct Comfort name encompasses efficiency ratings from 14 to 21.7 SEER. Available cooling capacities span from 9,000 to 36,000 BTUs. There are over a dozen base models offered in 208-230 volt power configurations suited for commercial usage.

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Deluxe Series

The bread and butter models carrying the Direct Comfort name are their Deluxe Series PTAC and PTHP systems. These cover BTU capacities from 9,500 up to 15,000 using efficiency ratings from 14 to 18 SEER. Deluxe Series units come with familiar features like electronic controls, sleep timer, remote control, auto restart and more.

An affordable PTAC choice for basic cooling/heating needs.

Elite Series

For enhanced performance and features, the Elite Series models represent the flagship lineup ranging 12,000 to 36,000 BTUs. These units achieve up to 21.7 SEER thanks to DC inverter driven rotary or scroll compressors. Quiet fans, dehumidification modes and connectivity options like WiFi or Corrigo make the Elite catalogue ideal for discerning property owners.

Installed costs run higher due to increased complexity but total cost of ownership is competitive long-term courtesy of drastically lower energy usage. Perfect for new build projects focused on sustainability.

cME Series

Rounding out the range is the specialized cME Series – short for compact Medical Environment. Tailored for hospitals and medical offices, these 12,000 or 15,000 BTU systems are designed to facilitate exhausting airborne contaminants. That includes permanent, washable intake and discharge filters rated MERV-13.

Infection control is further bolstered by an Auto Purge feature that helps keep internal components disinfected. Continuous fan operation helps cycle air more effectively as well.

Direct Comfort Support Resources

direct comfort support resources
Direct Comfort Support Resources

To help architects, property developers, facility managers and HVAC contractors take full advantage of the advanced engineering built into Airwell designed products, the Direct Comfort brand provides various online support resources.

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Their Distributor Locator Tool lets you find local supply shops that stock units and parts. Review kit assembly diagrams through the Product Documentation portal. Access BIM Revit files to aid CAD design too.

For remote troubleshooting or assistance commissioning installations, check out the Corrigo customer portal. There’s also technical support available by calling the number listed on their “Contact Us” page.

And anyone can browse articles explaining product technologies or features on the Direct Comfort Learning Center. Get guidance selecting appropriate PTAC equipment based on room size, layout and usage factors there as well.

In Conclusion: Who Really Makes Direct Comfort AC Units

So in summary – who manufactures Direct Comfort packaged terminal air conditioners and heat pumps? The production facilities may be overseas in France and Tunisia, but it’s no white label import. Direct Comfort represents premium HVAC systems designed and quality controlled by industry leader Airwell Group. Then transported to North America for distribution through a partnership with Texas based Dirig Equipment Company.

This joint venture arrangement combines the manufacturing excellence of a 45+ year European brand with localized inventory, sales and support strengths of a seasoned Texas distributor. The result is a refreshed take on advanced wall mount cooling and heating solutions ready to meet the comfort needs of modern properties across the U.S. and Canada.

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